Case Manager - Domestic & Family Violence Specialist

The Domestic & Family Violence (DFV) Specialist Case Manager provides specialist, high-level knowledge and skills for WAGEC clients who are experiencing domestic and family violence, and who are supported through our Domestic Violence Rapid Response (DVRE), Specialist Homelessness Services (SHS) and/or other WAGEC programs.  

This is a full-time permanent role. 

• Deliver crisis response and case management for WAGEC clients via telephone, at WAGEC sites or via outreach services  
• Conduct risks and needs assessments, safety planning and provide specialist advice to clients  
• Assist team support and development by sharing knowledge, helping to set outcomes and acting in supervisory roles as required
• Provide occasional after-hours On-Call duties as part of a rotating roster
• Work collaboratively to support team operations and contribute to team goals
• Proactively and positively contribute to WAGEC’s culture and impact.

• You’re an experienced case manager with a minimum of 3 years case management and/or client work in a domestic violence service  
• You have excellent time management skills and are able to work within fast and timely perimeters (typical case management for this role requires a 1 week turnaround)
• You have a high level of understanding of working with women and children who are experiencing family violence, homelessness and other complex needs
• You are resilient, and have the demonstrated ability to remain calm under pressure when supporting clients with complex needs
• You are skilled in risk management, safety planning and in advocating for client-focused outcomes
• You work from a trauma-informed, client-centred, strengths-based approach
• You are a supportive, team-player who enjoys sharing knowledge and helping to develop other workers and studentsSupervisory experience is not essential, but would be highly desirable
• You’ll have Social Work, Psychology or Community Services qualifications, or similar, or commensurate experience and are committed to continuous learning.

If you think you have what it takes to do this role but don’t meet all our selection criteria, please get in touch anyway to discuss your situation. We recognise that sometimes the right candidate for a job is based in personal qualities not just qualifications

To be female is a genuine occupational requirement of this role under Section 126A of the Anti-Discrimination Act 1977 (NSW).

And when we say ‘women’, we mean women+ including non-binary people and people who identify as a woman. We strongly encourage women with lived experience, Aboriginal and Torres Strait Islander women and women of all cultures and identities to apply. 

Please submit your current resume and a cover letter via email. Your cover letter should address how you meet the selection criteria, as outlined in the Position Description.

To talk through any questions or if you would like assistance in applying, please contact Andrea Watkins, Director of People and Culture via recruitment@wagec.org.au, using the subject line: Case Manager - Domestic & Family Violence Specialist enquiry via EthicalJobs, or 0437 615 061.  

Our collective ethics are how we approach our work. By putting these words into action, we work justly, promote dignity and understand the impacts of our work on us and our communities.

• Feminist: Women are the primary source of truth of their own experiences and solutions.
• Respect: We seek first to create mutual benefit.
• Integrity: We all know what is expected of us.
• Collaboration: We are stronger and more sustainable together.
• Hope: We have a positive future orientation.
• Strength: We know we’re strong when we are in harmony despite uncertainty.
• Structure: We use process to enable everyone to be their best now and into the future.
• Social Change: Change at any scale transforms the world.
• Leadership: Using our individual or collective power and/or authority to influence others, to make progress on what matters.

WAGEC is a child-safe organisation, committed to the safety, well-being, and empowerment of all children who we engage with in our services and community. We have a whole organisation approach to upholding children's rights and striving to prevent all forms of harm, abuse and neglect for children and young people.

At WAGEC we are committed to caring for our people to help them excel in the work they do. Our additional employee benefits include:

• Wellbeing Policy including 2 days of paid well-being leave each year
• Cultural Supervision, Wellbeing and Ceremonial Leave for Aboriginal and Torres Strait Islander workers
• 12 weeks Paid Parental/Adoption Leave Policy
• $500 self-care allowance each year
• EAP: Free access to Sonder - a revolutionary employee care platform for health, medical, safety and wellbeing support
• Flexible Workplace Arrangements
• External monthly clinical supervision (frontline workers)
• Salary Packaging options
• Professional development and training opportunities
• 5 days Professional Development leave per year
• Discounts to various local shops and businesses, including 30% off all WAGEC merchandise.

A position description is attached.