Case Manager - Assess and Connect

WAGEC’s Case Managers (Assess and Connect) work collaboratively with women, children and families that are accessing our Specialist Homelessness Services (SHS) through our Redfern Office. The Assess and Connect (A&C) Case Manager is the first point of contact for clients accessing WAGEC. Our clients are women, with or without children who are escaping domestic violence, experiencing homelessness and/or systemic disadvantage and seeking support from WAGEC.

A&C Case Managers provide trauma-informed, strengths based and client centered assessment of situations and then connect the clients according to their immediate needs with the aim of improving client’s safety, self-sufficiency, and access to appropriate support. This focuses on providing a comprehensive initial assessment, triage, short term case planning and facilitating internal and external referrals.

A&C Case Managers are based at Redfern head office and work within a fast-paced, dynamic environment, alongside external agencies, WAGEC’s programs (DVRE, outreach case management, refuges, transitional, ACCESS and Stay Home leaving violence), as well as our Fundraising and Communities team.

• Deliver case management to achieve client outcomes
• Maintain personal, professional and program effectiveness
• Program administration
• Contribute to WAGEC’s organisational culture

EXPERIENCE

• Have demonstrated experience working with women and children escaping domestic and family violence, homelessness and other related complex needs.
• Experience working in fast-paced front-line services such as drop-in, Intake or phone service, community engagement and/or volunteer run programs.
• Have experience negotiating and advocating with relevant government systems including housing, immigration, child protection, mental health, AOD, Centrelink etc; applied knowledge of CIMS client database is considered favourably.

KNOWLEDGE

• Trauma-informed, client-centred, strengths-based case management
• NSW and government service systems
• Intersectional feminist analysis of homelessness, disadvantage, and gender-based violence.

EDUCATION

• Have qualifications and/or equivalent experience in the areas of youth work, social work, education, psychology, community services or other relevant fields.

OTHER CERTIFICATIONS

• Working with Children Check
• NSW Drivers licence
• Criminal record check clearance. Having a criminal record does not automatically exclude

Please read the attached position description and check out our range of services.

Upload your resume and cover letter by clicking ⁠Apply Now.

Please consider:

• To be female is a genuine occupational requirement of this role under Section 126A of the Anti-Discrimination Act 1977 (NSW).
• And when we say ‘women’, we mean all women including trans women, non-binary people and people who identify as a woman. We strongly encourage women with lived experience, Aboriginal and Torres Strait Islander women and women of all cultures and identities to apply. 
• If you think you have the experience to do this role but don’t meet all our criteria, please get in touch anyway to discuss your situation. We recognise that sometimes the right candidate for a job has transferrable skills and experiences, not just qualifications.

If you have any questions or would like assistance in applying, please contact the People and Culture team via 0437 615 061 or recruitment@wagec.org.au using the subject line: Case Manager- Assess and Connect enquiry via EthicalJobs.

WAGEC is a child-safe organisation, committed to the safety, well-being, and empowerment of all children who we engage with in our services and community. We have a whole organisation approach to upholding children's rights and striving to prevent all forms of harm, abuse and neglect for children and young people.

At WAGEC we are committed to caring for our people to help them excel in the work they do. Our additional employee benefits include:

• Wellbeing Policy including 2 days of paid well-being leave each year
• Cultural Supervision, Wellbeing and Ceremonial Leave for Aboriginal and Torres Strait Islander workers
• 12 weeks Paid Parental/Adoption Leave Policy
• $500 self-care allowance each year
• EAP: Free access to Sonder - a revolutionary employee care platform for health, medical, safety and wellbeing support
• Flexible Workplace Arrangements
• External monthly clinical supervision (frontline workers)
• Salary Packaging options
• Professional development and training opportunities
• 5 days paid Professional Development leave per year
• Discounts to various local shops and businesses, including 30% off all WAGEC merchandise.

A position description is attached.