Donor Experience Manager

The Donor Experience Manager is responsible for overseeing and enhancing WAGEC’s individual giving, regular giving, donor stewardship, and community fundraising programs. This role is central to optimising the donor lifecycle to drive acquisition, retention, upgrades, and lifetime value. Your work will ensure that all fundraising initiatives are informed by data and insights, maximising donor engagement and fostering long-term loyalty.

Working within the Fundraising & Communities team, you will lead the development and execution of a compelling donor experience at WAGEC. You'll support and guide the growth of mid and major donor strategies and corporate partnerships. And you'll play a critical part in gathering and leveraging compelling content and stories to enrich fundraising appeals and impact reports.

This is a full-time, permanent role.

The core responsibilities of the role are:

• Develop and strategise the launch of WAGEC’s first Regular Giving Program.
• Create tailored donor experiences for all audience segments, including individual givers, regular givers, and explore opportunities for upgrades and renewals.
• Collaborate with the Director of Fundraising and Communities and Fundraising Officer to establish benchmarks for existing fundraising data and performance metrics.
• Lead the planning and execution of multi-channel fundraising appeals, including digital, direct mail, and major campaigns like EOFY and Christmas.
• Oversee the management and optimisation of WAGEC’s CRM system to ensure data integrity, effective segmentation, and dynamic reporting. Leverage data-driven insights to inform strategic decisions and optimise donor engagement.
• Ensure fundraising activities are aligned with organisational goals and that WAGEC’s fundraising programs continue to evolve and thrive.

• You have a minimum of five years’ experience in managing sophisticated individual giving programs, with a demonstrated track record in donor acquisition, retention, upgrade, and lifetime value (LTV) optimisation.
• You have proven success in executing complex multi-channel fundraising campaigns, including digital, direct mail, and event-based strategies.
• You have extensive experience in CRM management, with a focus on data segmentation, predictive analytics, and donor lifecycle management. An understanding of Raisely, etapestry CRM or other similar platforms for donation processing and fundraising management is required.
• You'll have a strong background in stakeholder management and relationship building, ensuring successful campaign delivery within defined budgets and timelines.
• We're looking for a manager who brings strategic thinking, technical fundraising expertise, offers leadership and mentorship to teams and is strong on aligning fundraising activities to our purpose.
• You have a degree-level qualification in marketing, communications, fundraising or a related field, or commensurate experience. Relevant certifications in donor management or CRM systems would be advantageous.
• Please read the position description attached and check out our range of services here.

Our collective ethics are how we approach our work. By putting these words into action, we work justly, promote dignity and understand the impacts of our work on us and our communities.

• Feminist: Women are the primary source of truth of their own experiences and solutions.
• Respect: We seek first to create mutual benefit.
• Integrity: We all know what is expected of us.
• Collaboration: We are stronger and more sustainable together.
• Hope: We have a positive future orientation.
• Strength: We know we’re strong when we are in harmony despite uncertainty.
• Structure: We use process to enable everyone to be their best now and into the future.
• Social Change: Change at any scale transforms the world.
• Leadership: Using our individual or collective power and/or authority to influence others, to make progress on what matters.

WAGEC is a child-safe organisation, committed to the safety, well-being, and empowerment of all children who we engage with in our services and community. We have a whole organisation approach to upholding children's rights and striving to prevent all forms of harm, abuse and neglect for children and young people.

At WAGEC we are committed to caring for our people to help them excel in the work they do. Our additional employee benefits include:

• Wellbeing Policy including 2 days of paid well-being leave each year
• Cultural Supervision, Wellbeing and Ceremonial Leave for Aboriginal and Torres Strait Islander workers
• 12 weeks Paid Parental/Adoption Leave Policy
• $500 self-care allowance each year
• EAP: Free access to Sonder - a revolutionary employee care platform for health, medical, safety and wellbeing support
• Flexible Workplace Arrangements
• External monthly clinical supervision (frontline workers)
• Salary Packaging options
• Professional development and training opportunities
• 5 days Professional Development leave per year
• Discounts to various local shops and businesses, including 30% off all WAGEC merchandise.

To be female is a genuine occupational requirement of this role under Section 126A of the Anti-Discrimination Act 1977 (NSW).

And when we say ‘women’, we mean all women including trans women, non-binary people and people who identify as a woman. We strongly encourage women with lived experience, Aboriginal and Torres Strait Islander women and women of all cultures and identities to apply. 

If you have any questions or if you would like assistance in applying, please contact the People and Culture team via recruitment@wagec.org.au, using the subject line: Donor Experience Manager enquiry via EthicalJobs, or 0437 615 061.

Please send a cover letter and updated CV to us via our Ethical Jobs campaign here.