Service Manager - Jeannie's

Due to an internal promotion, we are seeking a new Service Manager. Within our Client Services team, WAGEC operates four dedicated refuges across greater Sydney, Jeannie's is our largest site. Based in Burwood, the Service Manager oversees the daily site operations and provides supportive management for a team of five.

The role works collaboratively with other Service Managers and oversees the Sydney West client programs, including outreach services. The Service Manger is responsible for managing the dynamics of the refuge site, overseeing referrals, allocations, and assigning and coaching staff.

The role includes liaising with community partners, and sector representatives and looks to respond strategically to external trends and policies, to improve client outcomes. The Service Manager also participates in an after-hours On-Call management roster.

This is a full-time, permanent role.

• Team performance - lead a high-performing team through dedicated management, coaching and professional development
• Program operations - oversee, develop and review policies, procedures, plans and systems that enable positive client outcomes and safe, ethical practice
• Program resources - manage and implement systems that ensure the efficient, effective and accountable use of resources and assets
• Sector and community engagement - create and maintain key external stakeholder relationships to support client outcomes and ensure WAGEC's continued engagement
• Strategic program development - use data, organisational strategy, sector research, government policy and practice guidelines to implement new programs that improve client outcomes and staff practice
• WAGEC culture - model WAGEC values, ethics and leadership to proactively contribute to WAGEC's overall culture and impact.

• You have demonstrated leadership skills with a minimum of 5 years’ as a Manager of teams in frontline, human services.
• You have significant experience delivering crisis, case management services, therapeutic or clinical care.
• You are experienced in working in a trauma-informed way and have a strong understanding of the issues and systems impacting women and children, including homelessness and family and domestic violence
• You're a strong communicator, skilled in de-escalation, conflict management and resolution
• You have experience working respectfully with people from diverse backgrounds.
• Experience working with Aboriginal and Torres Strait Islander communities, elders and/or organisations is highly desirable.

Please read the attached position description and check out our range of services.

Upload your resume and cover letter by clicking Apply Now.

Please consider:

• To be female is a genuine occupational requirement of this role under Section 126A of the Anti-Discrimination Act 1977 (NSW).
• And when we say ‘women’, we mean all women including trans women, non-binary people and people who identify as a woman. We strongly encourage women with lived experience, Aboriginal and Torres Strait Islander women and women of all cultures and identities to apply. 
• If you think you have the experience to do this role but don’t meet all our criteria, please get in touch anyway to discuss your situation. We recognise that sometimes the right candidate for a job has transferrable skills and experiences, not just qualifications.

If you have any questions or would like assistance in applying, please contact the People and Culture team via 0437 615 061 or recruitment@wagec.org.au using the subject line: Service Manager, Jeannie's enquiry via EthicalJobs.

WAGEC is a child-safe organisation, committed to the safety, well-being, and empowerment of all children who we engage with in our services and community. We have a whole organisation approach to upholding children's rights and striving to prevent all forms of harm, abuse and neglect for children and young people.

At WAGEC we are committed to caring for our people to help them excel in the work they do. Our additional employee benefits include:

• Wellbeing Policy including 2 days of paid well-being leave each year
• Cultural Supervision, Wellbeing and Ceremonial Leave for Aboriginal and Torres Strait Islander workers
• 12 weeks Paid Parental/Adoption Leave Policy
• $500 self-care allowance each year
• EAP: Free access to Sonder - a revolutionary employee care platform for health, medical, safety and wellbeing support
• Flexible Workplace Arrangements
• External monthly clinical supervision (frontline workers)
• Salary Packaging options
• Professional development and training opportunities
• 5 days paid Professional Development leave per year
• Discounts to various local shops and businesses, including 30% off all WAGEC merchandise.

A position description is attached.